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Channel: Customer Communication Archives -
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Your Customers are Talking About You. Do You Know What They’re Saying?

If you’re not on Instagram, Twitter, Facebook, or other social media sites —and believe it or not, many people are not!—you may be missing out on some very important conversations. Some of these...

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Content IS King – Regardless of Who Said It!

While there’s a debate about where the phrase “content is king” originally emerged, Bill Gates is widely given credit for the phrase and wrote what Fox Business calls a “remarkably prescient piece”...

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This is Not the Time for Blatant Sales Pitches, But Don’t Lose Touch!

With millions of people out of work and countless businesses shutting their doors temporarily, or even permanently, many businesses are wondering whether they should maintain their marketing...

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Are You Telling Your Customers About the Great Services They Receive From You?

It’s important for any business to know whether or not their customers are satisfied with the service the company is providing – the same applies for products, but we’ll focus on services here. Many...

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Gaining a Better Understanding of Where Your Audience is Coming From

What event or events would you say have had the greatest impact on the United States during YOUR lifetime? It’s a question put to 2,025 adult survey respondents in a mid-2016 Pew Research Center poll,...

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Best “Hack” for Planning/Running Public Relations Campaigns

The idea of hacking used to be associated almost exclusively with the computer industry. A hacker was someone who found clever or clandestine ways around computer safeguards. But more and more, hacking...

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How to Get Customers to Spread the Good Word

by Linda Pophal   I wrote a post recently about the value of positive public relations compared to other ways of generating awareness and preference for organizations. I made the point that what others...

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How Will You Make Your Audience Want To?

I’m a big fan of EContent, a media outlet that focuses on content related to digital publishing, media and marketing. They have a number of very influential contributors* who write about trending...

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How Will We Use Email in 2015

  As smartphones have become increasingly common and many—particularly the millennial generation—have turned to texting as their go-to method of communication, some have questioned the future of email...

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Connecting, Via Email, With Powerful People

In a recent blog post by Peter Sims in the Harvard Business Review titled “Tips for Cold Emailing Intimidatingly Powerful People,” Sims discusses tips and strategies for “cold-emailing” the big shots...

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Image may be NSFW.
Clik here to view.

Content IS King – Regardless of Who Said It!

While there’s a debate about where the phrase “content is king” originally emerged, Bill Gates is widely given credit for the phrase and wrote what Fox Business calls a “remarkably prescient piece”...

View Article

Image may be NSFW.
Clik here to view.

This is Not the Time for Blatant Sales Pitches, But Don’t Lose Touch!

With millions of people out of work and countless businesses shutting their doors temporarily, or even permanently, many businesses are wondering whether they should maintain their marketing...

View Article

Image may be NSFW.
Clik here to view.

Are You Telling Your Customers About the Great Services They Receive From You?

It’s important for any business to know whether or not their customers are satisfied with the service the company is providing – the same applies for products, but we’ll focus on services here. Many...

View Article


Image may be NSFW.
Clik here to view.

Gaining a Better Understanding of Where Your Audience is Coming From

What event or events would you say have had the greatest impact on the United States during YOUR lifetime? It’s a question put to 2,025 adult survey respondents in a mid-2016 Pew Research Center poll,...

View Article

Best “Hack” for Planning/Running Public Relations Campaigns

The idea of hacking used to be associated almost exclusively with the computer industry. A hacker was someone who found clever or clandestine ways around computer safeguards. But more and more, hacking...

View Article


How to Get Customers to Spread the Good Word

by Linda Pophal   I wrote a post recently about the value of positive public relations compared to other ways of generating awareness and preference for organizations. I made the point that what others...

View Article

How Will You Make Your Audience Want To?

I’m a big fan of EContent, a media outlet that focuses on content related to digital publishing, media and marketing. They have a number of very influential contributors* who write about trending...

View Article


How Will We Use Email in 2015

  As smartphones have become increasingly common and many—particularly the millennial generation—have turned to texting as their go-to method of communication, some have questioned the future of email...

View Article

Connecting, Via Email, With Powerful People

In a recent blog post by Peter Sims in the Harvard Business Review titled “Tips for Cold Emailing Intimidatingly Powerful People,” Sims discusses tips and strategies for “cold-emailing” the big shots...

View Article

Do you think your customers just “don’t get it”?

Every once in a while I hear someone make a comment about their customers like: “They just don’t get it.” Or, “what they don’t understand is…” The truth is, with any audience, when you hear yourself...

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